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When i log into my xfinity stream app, it only shows my purchases, which is one episode of a show, but it has never done this before For roku devices, you'll need xfinity tv service. I’ve logged in and out and reinstalled the app and still no change.
The beta xfinity roku app stopped working entirely for me after i signed up for xfinity flex saying that the beta app didn't support my service Rent or purchase content from xfinity stream you can rent or purchase on demand movies and shows directly from the xfinity stream portal or on the app for android devices and amazon fire tvs I assumed that this was to force me to use the flex tv streaming box hardware
After the app changed to xfinity stream, i'm able to sign in but only to view purchased content.
Stream app only shows purchases on roku and phones 2 months ago i switched accounts at the same address (closed one under my name and opened one under wife's name) somehow the 2 accounts must've gotten linked behind the scenes bc my stream app worked with new account for 45 days then reverted to showing old closed account purchases. I recently learned about the xfinity stream app and downloaded it on all three of my roku tvs I am able to sign in, however the app gets stuck on the purchased screen showing only shows that i previously purchased.
I have 3 roku in my home all on same network 2 are a couple of years old and they work fine and i have access to all of my xfinity content and live tv but the new tv model i can only see past movie purchases i have made Clearly not an xfinity issue if the xfinity stream ap. Thanks for letting us know about this issue and for trying to troubleshoot
If the troubleshooting steps don't work, we suggest reaching out to the channel support team for extra help
They might need to give an update to fix this It's important to note that roku only hosts the channels available on the platform.
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